Chocolatte Customer Satisfaction & Return Policy
At Chocolatte, we are committed to providing you with the highest quality chocolates and confections. Your satisfaction is our top priority.
Due to the perishable nature of our products, we generally cannot accept returns. However, if you are not completely satisfied with your order, please contact us immediately so we can make it right.
What to do if there is an issue with your order:
If your order is damaged, incorrect, or does not meet your expectations for any other reason, please follow these steps:
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Contact Us Immediately: Notify our customer service team within 48 hours of receiving your order. You can reach us at jana@chocolattebonbons.com or by calling (574) 392-1357.
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Provide Proof: To help us resolve the issue quickly and improve our quality control, we may ask you to provide a photo of the product and its packaging. Please also have your order number ready.
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Resolution: We will work with you to find a solution, which may include a full or partial refund, a replacement of the damaged item(s), or a store credit.
Important Considerations:
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Shipping & Delivery: We are not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer. Please double-check your shipping information at checkout to ensure proper delivery.
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Heat Damage: While we take great care to pack our chocolates to prevent melting, especially during warmer months, we cannot be responsible for items that have been left in a mailbox or on a porch for an extended period of time.
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Online and In-store Purchases: This policy applies to all products purchased directly from Chocolatte, whether from our website, mobile app, or our physical store at 1100 Chicago Ave, Goshen, IN.
We are dedicated to ensuring every bite of Chocolatte is a delightful experience. Thank you for your business!